From Visibility to Vitality: NWI Sees 256% New Patient Acquisition Through Integrated Marketing

CONNECTING PATIENTS WITH PERSONALIZED TREATMENT OPTIONS

Service
Paid Advertising, SEO, Local

366%
PAID SEARCH PROSPECTIVE PATIENTS
54%
PAID CPA
114%
ORGANIC PROSPECTIVE PATIENTS
256%
TOTAL PROSPECTIVE PATIENTS

The Challenge

NWI serves a niche clientele and wanted marketing that would position them as leaders in neurological care. They struggled to connect with patients seeking compassionate care and see meaningful results from their marketing efforts. They needed a partner who understood their audience and could help find the right patients, along with a comprehensive view of performance metrics to drive clear, evidence-based decisions.

About The Neurologic Wellness Institute (NWI)

NWI is a global leader in innovative, personalized care for neurological, mental, and physical health conditions. Specializing in brain injuries and disorders, their team of functional neurologists helps patients from around the world improve their quality of life and manage both acute and chronic neurological challenges.

TARGETED SOLUTION

To address NWI’s need for stronger positioning, Straight North partnered closely with their doctors and practice leaders to deeply understand the unique challenges of their neurological care niche.

With these insights, we launched a fully integrated digital marketing campaign focused on two key pillars.

  1. Craft targeted paid campaigns to capture high-intent search traffic and drive visibility among patients who could benefit from their expertise.
  2. Focus SEO efforts on long-term authority building through optimized content, technical improvements, and local search relevance.

“The Neurologic Wellness Institute needed a partner that would work with them to understand the paid advertising attribution process end to end, from click to patient. This is where Straight North stepped in. We built custom reports to help them understand the full conversion funnel and feel confident in the true ROI from Google Ads. This partnership has never been stronger!”

David Ohm
Director of Paid Advertising

STRATEGY

Paid Advertising

Establish Lead Quality

GOAL

Ensure incoming leads properly reflect the client’s target audience of new patients before scaling the marketing campaign to reach qualified prospective patients and achieve greater results.

CHALLENGE

Determine the right touchpoints in the patient journey to understand the most effective channels to maximize the ROI for NWI. With multiple locations having varying degrees of success, we had to identify where to allocate advertising spend to deliver the best results.

BEST PRACTICE

Validate and optimize the target lead baseline as closely as possible toward new patients versus general inquiries about the practice.

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Strategic Solutions
  • Analyze lead quality to gain a sharper understanding of patient acquisition trends aligned with NWI’s benchmarks.
  • Deliver key insights to NWI, empowering them to validate Straight North’s analysis and connect deeper context with their specific knowledge of their patients and processes.
  • Optimize campaign strategy by reallocating budget and refining keyword targeting to attract higher-quality patient leads and drive stronger ROI.
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+4,000 Inquiries Reviewed
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+9,000 Budget Changes

STRATEGY

Paid Advertising

Location Level Feedback

GOAL

Analyze behavior to drive consistent new patient leads to multiple NWI clinic locations.

CHALLENGE

Discover why some clinic locations are experiencing more success than others with advertising and new patient leads.

BEST PRACTICE

Drive a campaign strategy that consists of regularly detailed client communication.

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Strategic Solutions
  • Collect weekly and monthly feedback from each clinic — including insights from all primary doctors — and analyze the data to uncover both location-specific behaviors and broader, nonclinic-specific trends. Then, we fine-tuned messaging and targeting in paid campaigns, resulting in higher engagement rates and more relevant ad delivery.
  • Design campaign structures with flexible components for budgets, bid strategies, keywords, and ad creative. We can make real-time adjustments based on individual clinic needs, leading to improved cost efficiency and stronger quality scores across accounts.
  • Optimize each clinic’s paid ad performance monthly by identifying and acting on unique success patterns or underperforming areas. These strategic adjustments lead to increased conversion rates, reduced CPA, and better alignment with localized patient discovery goals.
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117 Ad Adjustments
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1,560 Keyword Adjustments

Paid Ad Results

74%

Paid Conversion Rate

19%

Paid CPC

STRATEGY

SEO

Geospecific Condition and Treatment Pages

GOAL

Drive more qualified prospective patient traffic by using location- and condition-specific keywords to reach the right audience.

CHALLENGE

Create geospecific webpages that discuss specific conditions the NWI team treats every day, connecting them directly to the patients in most need of their services. Target specific keywords to increase the likelihood the site will show up in more search results that are location based for the user and match their needs.

BEST PRACTICE

Incorporate a mix of nonbranded transactional keywords with local geographic modifiers to better target users in specific areas.

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Strategic Solutions
  • Identify the highest performing geospecific keywords and highest performing treatment/problem searches relevant to NWI’s business. 
  • Craft solutions pages tailored specifically to these locations and treatments to better position the page for ranking.
  • Monitor test page data and, upon success, scale the approach to additional locations, issues, and treatment pages.

SEO Results

Unique, Active Site Visitors

113%

Chicago, IL

233%

Wood Dale, IL

68%

Boca Raton, FL (incl. Miami)

68%

Waukesha, WI (incl. Milwaukee)

“The Neurologic Wellness Institute’s strong positive reputation in several locations has allowed our team to target rapid expansion of nonbranded terms across several cities. The combination of such a positive brand reputation and targeted local service terms has proven to be a formula for success.”

Garrett Perez
SEO Strategist

BUSINESS IMPACTS

After collaborating with stakeholders at The Neurologic Wellness Institute, Straight North identified the need for a strategic approach to elevate visibility and online presence across the practice’s multiple locations. 

This dual-channel strategy not only increased NWI’s online visibility but also strengthened their credibility as a leader in neurological care.

By aligning digital strategies with audience expectations and leveraging transparent, performance-driven metrics, we empowered NWI to increase patient leads by an impressive 256% — transforming raw data into actionable insights that fuel sustainable growth.

366%

PAID SEARCH PROSPECTIVE PATIENTS

54%

PAID CPA

114%

ORGANIC PROSPECTIVE PATIENTS

256%

TOTAL PROSPECTIVE PATIENTS

“Working with NWI has been a fantastic experience. Their dedication to increasing their online presence made it easy to implement strategies that drive real results. Through our collaboration, we’ve been able to drive real results and reach more individuals in the communities they target. I’m excited to see their continued success!”

Calli Bordsen
Account Manager
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