Comments on: Twitter Changes the Customer Service Paradigm http://www.straightnorth.com/blog/twitter-changes-the-customer-service-paradigm/ Internet Marketing, Branding and Web Development for B2B Mon, 06 Feb 2012 20:45:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Karen Swim http://www.straightnorth.com/blog/twitter-changes-the-customer-service-paradigm/comment-page-1/#comment-1827 Karen Swim Fri, 20 Jun 2008 17:27:04 +0000 http://www.wordsellinc.com/?p=772#comment-1827 I like the idea of proactive customer service. Companies have been monitoring our online conversations for a long time but I love that they are now using that to help solve problems. @heathergardner tweeted a problem her parents were having with Comcast (the service was out for a week) and Comcast responded by getting it fixed in a day. I dumped Comcast several months ago but I am impressed that they are using Twitter in this way. I like the idea of proactive customer service. Companies have been monitoring our online conversations for a long time but I love that they are now using that to help solve problems. @heathergardner tweeted a problem her parents were having with Comcast (the service was out for a week) and Comcast responded by getting it fixed in a day. I dumped Comcast several months ago but I am impressed that they are using Twitter in this way.

]]> By: Brad Shorr http://www.straightnorth.com/blog/twitter-changes-the-customer-service-paradigm/comment-page-1/#comment-1826 Brad Shorr Fri, 20 Jun 2008 13:00:43 +0000 http://www.wordsellinc.com/?p=772#comment-1826 Robert, won't be long before politicians are using Twitter (maybe they are already). Obama has been remarkably successful online, and others are sure to follow. Robert, won’t be long before politicians are using Twitter (maybe they are already). Obama has been remarkably successful online, and others are sure to follow.

]]> By: Robert Hruzek http://www.straightnorth.com/blog/twitter-changes-the-customer-service-paradigm/comment-page-1/#comment-1825 Robert Hruzek Fri, 20 Jun 2008 12:55:30 +0000 http://www.wordsellinc.com/?p=772#comment-1825 Hey, I'd love to be able to tweet about a challenge I'm having with X company and have them respond! That means they're taking customer support seriously. I agree - it will change the *ahem* paradigm, all right. It might even become a badge of quality; if a customer is willing to go this extra mile, then they must really care about what we think, you know? Sounds like fodder for a marketing campaign to me! Or, for that matter, a politician... Hey, I’d love to be able to tweet about a challenge I’m having with X company and have them respond! That means they’re taking customer support seriously. I agree – it will change the *ahem* paradigm, all right. It might even become a badge of quality; if a customer is willing to go this extra mile, then they must really care about what we think, you know?

Sounds like fodder for a marketing campaign to me! Or, for that matter, a politician…

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