On the topic of policy versus strategy, I think Stephen Covey’s book “Principle Centered Leadership” has some sound advice. (at least I think that’s what the book was called)

Mr. Covey talks about a way of management whereby companies do not get bogged down in endless policy detail. Instead, under his model of Principle Centered Leadership, senior management sets a broad set of core fundamental principles, which employees are expected to follow at all times.

Staff can be flexible in applying specific corporate policies provided they are following the principles which have been set.

This model provides for common sense and flexibility. Yet at the same time it ensures that staff are following the bigger picture of what senior management wants for the company.

One more thing – lower level employees should never be blamed for strictly following ‘policy’ set by senior management unless senior management have made it clear that common sense should prevail over technical policy detail.

It is the responsibility of senior management to specifically allow for flexibility and common sense in the application of company policy. If lower level employees are not given this freedom, they cannot be blamed for the consequential adverse results.

Cheers

Andrew

Great idea! Look forward to reading it!

Jeanne

You may very well be right. Policy is so much easier than strategy, isn’t it?

Jeanne

After all, company policy is supposed to be good for the company; yet so often it can have the opposite effect, which is why a little “wiggle room” and a lot of wisdom are almost mandatory when applying it!

Great post!
Jeanne

Wow! I get all tingly when people start talking strategy instead of tactics. Sadly, it’s so unusual to hear, it sounds like a foreign language!

But I’d watch it if I were you; you’re going to get yourself stoned for talking heresy like this, Brad!